The server has 'failed'.

[Jjairr]

I said that for a while the computer wouldn\'t shut off. Now for some amazing reason it is.

My parents would have something to say if I changed our antivirus. Norton has given us no trouble thus far.

My friend tried the tracert laanx.fragnetics.com thing. I can\'t remember what it said, I suppose I\'ll do it again.

*Does so*

*Blinks*

Oooh... Well, now it\'s coming up with \'names\', as Dancer called them... It wouldn\'t last time... Oooh... *Watches*.

Do I really have to type all this...?

\"Tracing route to laanx.fragnetics.com [203.81.44.229] over a maximum of 30 hops:

1  <1 ms <1 ms <1 ms 192.168.1.1
2   15 ms  15 ms  15 ms  p1n144.ruraltel.net [204.96.144.1]
3   16 ms  15 ms  15 ms  p97n10.ruraltel.net [24.225.10.97]
4   16 ms  16 ms  15 ms  sprint.ruraltel.com [24.225.0.254]
5  26 ms  25 ms  26 ms  12.125.73.37
6   72 ms  71 ms  72 ms  tbr2-p012902.s19mo.ip.att.net [12.122.2.210]
7  76 ms  73 ms  73 ms  12.122.10.14
8   71 ms 72 ms 72 ms 12.123.28.61
9   71 ms  71 ms 70 ms  12.118.42.18
10  71 ms  72 ms  72 ms  203.208.172.105
11  238 ms  269 ms  237 ms  so-3-3-1.sngc3-cr1.ix.singtel.com [203.208.182.89]
12  243 ms  248 ms  236 ms  ge-1-0-0.sngc3-ar2.ix.singtel.com [203.208.172.158]
13  236 ms  246 ms  234 ms  ge-0-0-0.sngc3-ar2.ix.singtel.com [203.208.172.166]
14   259 ms  234 ms  258 ms  scipk012-vl12.pacific.net.sg [203.120.91.140]
15  248 ms  246 ms  245 ms  scipk012-vl12.pacific.net.sg [203.120.91.140]
16  248 ms  245 ms  244 ms  scipk201.idc.pacific.net.sg [203.81.63.1]
17   249 ms  246 ms  248 ms  laanx.fragnetics.com [203.81.44.229]

Trace complete.\"


You\'ll forgive me if there are any typos. That\'s a lot for a computer-intolerant person like me to type...

I seriously think I\'m allergic to computers.. *Sneezes* My whole family is. I had to teach mum to cut and paste...

Hope this helps...

[Nilrem]

Sure it does help:

The first thing that can be seen is that you\'re on a shared connection to internet, towards a router.
Theoretically that router shouldn\'t give you any problem as the outbound ports are already maped by default so, even letting it by default the game should work.
The results show that you\'re able to reach laanx server without troubles, and that none of the test packets was lost.
That\'s really weird since, when you\'re able to do this, you should be able to launch the game and, next to laanx there shouldn\'t be the \"fail\" word.

And two sidenotes:
a) You could have posted an screen capture instead of copying all text, and
b) Although Norton isn\'t showing you any problems, it can be perfectly eating more resources than the ones really needed for an antivirus to run, and thus resting potential to your computer.

And one final wonder:
I assume that friend of yours didn\'t test the tracert command from his/her house, having a completely different internet connection than the one you have...
I mean I assume that friend was making the test on the computer you usually use to play the game.

That said, if the tracert is correct, and it is now, you shouldn\'t have problems connecting with laanx.

[Jjairr]

*Shakes head bewilderedly* I\'m going to go try again then... Wish me luck... And if it doesn\'t work... Jjairr will need a huggle or ten.

EDIT:

*Scratches chin thoughtfully*

Okay... Progress... Now the server is \"... not running or not reachable\". :S I suppose that\'s an improvement? *Goes to check the server condition*

EDIT 2:

laanx.fragnetics.com is under the impression that there are 54 people online.

*headbash, goes to stab things with her spifftacular new letter opener from Noble Collections that looks like Sting from Lord of the Rings*

Who wants to move to Kansas! \\O/ Everyone on our street is old, I could use a new smart computer-genius of a neighbor...

[longbow]

For all who arel like I who are computer chanllenged.  I was playing around and found out how to connect to the server when previously it kept saying failed 100%.

For plane shift to run properly you need to download the most recent Java program from the Mac OS X download site.  

After that,  Go to home page of this current web site.

Go to Support subdivision

Go to Mac OSX Specific Issues

In blue highlighted area click on  ?Important read before posting a guide to running plane shift on Mac OS X.  Then click on OS 10.4.x: Updater.jar (29 K) and after the download make sure you place it in the folder you created for the plane shift program and then run

[ScarletRogue]

Heh, did all that.

The only problem now is that it won\'t let me make a character.  Mann.  It gets stuck on the race screen and won\'t let you hit next/path.

[comphappy]

You should post your charictor problem in the correct post, so there is better record of the problem

[Nilrem]

Originally posted by Jjairr

Okay... Progress... Now the server is \"... not running or not reachable\". :S I suppose that\'s an improvement? *Goes to check the server condition*

Are you telling me that just after checking with the traceroute that the server responds, I mean just inmediately after you receive its response, you launch the game and try to connect, and the server shows Fail 100% thus not allowing you to connect?
I\'d say that\'s absolutely impossible unless there\'s something wrong in the coding, which I have to discard since lots of people are able to connect to it.

[Jjairr]

I tell you, this POS computer is messed up!

*Headbash*

Yeah, Nilrem. That\'s what I\'m telling you.

EDIT: Did the tracert  thing again, looked fine, got to the screen, \"fail 100%\", tried to log on anyway, nothing.

Even the greatest technological minds can be foiled by the wrath of teh POS...

*Salutes* Thanks to everyone who\'s tried so far, thanks for everyone who will continue to try. I\'m going to bed, maybe I\'ll wake up and find someone has broken in and stolen my computer... *Hopes*

[Nilrem]

I honestly don\'t know what is the thing to do for your problems to get solved.
I\'d start looking at the routing table your computer has (the tracert I think sends IGMP type of packets, while the \"fail\" message on the server is made with UDP packets, and perhaps you\'ve got something blocking UDP packets but not IGMP) as well as the router that you have on 192.168.1.1 to see if it\'s properly configured (theoretically it won\'t need any configuration, since all outgoing ports are already mapped by default and they should be allowed to go on) I also don\'t know if enabling UPnP on your router could have any effect; but sounds to me like if you (theoretically should let the packets leave your network) but when being received back, perhaps the router is misconfigured and sends those packets to the other pc on your network, so you don\'t receive them. There are some monitoring programs avaiable for free that should help to track the possible cause of the incidence (such as ethereal) but I think that could be too much complicated.
I poked Acraig to see if he has any idea of what could be going on; but you were able to play before, so, if nothing has been changed since your last time playing this is really weird... because it seems that either someone touched the router configuration or installed a software firewall, but definitively you aren\'t receiving the UDP packets.

[acraig]

It *could* be the port that we are currently using on the server.  We will change that port on the next update and hopefully that will fix some of these issues. I know for a fact that somebody on IRC was having issues with one port but not another ( ie they could connect to a server that was running on a different port but not the current one ).

[Nilrem]

Well I think Jjairr was able to connect to the game, even when the port was changed, but it can be worth a try.
Jjairr you can look if on the configuration of the router if you\'re redirecting traffic that comes from 7777 to another computer, or if you\'ve a software firewall on your pc, try even turning it off completely to see if you can connect.

[Jjairr]

it\'s 11:18 pm and that went right over my head, but i feel i should respond anyway...

1.) Err, all that shiznit about a router and configuration and shtuff... Smaller words, shorter sentences, and precise instructions would be nice. ^^

2.) Norton AntiVirus was disable for a while at a suggestion similar to the one you guys are making... CHAOS! Whenever we turned on the computer we would get a message saying that some such thing on Norton hadn\'t loaded and that our computer was not protected, and to try restarting. Even if we restarted, it would pop up still. Dad was freaking out, and mother was pissed off, if you\'ll pardon the term. She said that until we figured out the problem, I would get NO INTERNET WHATSOEVER. She said it loudly, strongly, and with these evil glaring you\'re-gonna-die eyes. Thanks to help from my buddy, though, I managed to get Norton working again.

DO NOT EVER SUGGEST DISABLING ANY FORM OF FIREWALL TO ME AGAIN, ON PAIN OF DEATH.

On pain of MY death!

That is to say, if I disable the firewall again, I will die. No questions asked.

3.) There was a three, I swear... Oh, yeah. Being so helpless to the crap called technology makes me feel insanely stupid. I dislike said feeling immensely... >.< But please, continue with teh help. I appreciate it, I really do.


- So basically... Errr, check the router port openness configuration thingy mcthing... Right... Don\'t know how to do that... Help? *Large pleading innocent eyes*

EDIT:

/me sits cross legged on the broad steps surrounding the Plaza, a broad grin on her face, slowly petting her Groffel, Bauchan.

\"I\'m back.\"

)( \\O/ FIXED IT! ... Not entirely sure how... Mum heard me typing up here, it\'s 12:20 and i have school tomorrow... I LOVE YOU ALL! GOOD NIGHT! \\O/ *hands out random fun party stuff*)(

[Kirk]

Tell us what kind of internet connection you have.  Does your computer go through a router (ethernet cable from your computer to device and another cable from that to modem).  If you have a router, look on the bottom of it and tell us what kind it is.

I tried to find some tools to detect if the port was open but I couldn\'t even see my port as open when running the game.  It associated the psclient.exe with port 2530.

Do you have any problems with other online games?

[Nilrem]

Originally posted by Jjairr

2.) Norton AntiVirus was disable for a while a

DO NOT EVER SUGGEST DISABLING ANY FORM OF FIREWALL TO ME AGAIN, ON PAIN OF DEATH.

On pain of MY death!

Well, I think it was me the one who suggested to turn of the firewall, and yeah, I think it was me too the one that stated that Norton Antivirus _isn\'t_ a firewall, but an antivirus (yeah, that\'s why they called it Norton Antivirus instead of Norton Personal Firewall ) so, in other words, I never suggested you to turn off your antivirus (although I admit I suggested a change of antivirus software) but a momentary shutdown of the firewall to see if you were able to play.
That said, I\'m happy you can now connect, and it seems that nothing was touched? which indeed would be a bit weird, but hey, you\'re ingame so see you there!

@Kirk:
Yeah, I think that the port the game uses changes at every execution of the game, but the important thing is that laanx (the game server) accepts connections on port 7777 (I think, someone correct me if I\'m wrong)

[Kirk]

Nilrem,
I\'m certainly no expert in regards to network communications.  I know the file is telling the game to use port 7777.  I just scanned various ports on the server and found several open (21,22,25,53,110) but 7777 wasn\'t one of them.  The only thing I can think of is that maybe my scanner doesn\'t do UDP.

edit:  The local is UDP (does change) so that is probably why I can\'t detect 7777.