Complaint Department and mods

[socia]

I don't like seeing someone who isn't dev to have right to mod this part of forums. I require only devs to have that right as it's complaint department for devs, even gms should be restricted here.

[acraig]

Both Xordan and Karyuu are developers so unsure of the source of your concern.

[socia]

latest thread in compilant department got closed by nondev mod

[acraig]

Ah in a few cases there are some global moderators that patrol all forums.  If you feel that something has been unjustly moderated contact me via forums or email and I will review.

[socia]

it's not matter of injustice, it's matter of politic, noone with knowledge from PS developement has right to affect compilants adressed to PS developement and as PS dev is mostly hiden (stuff being worked isn't public) and proprietary (settings and arts are under closed licence) it means that someone out of PS developement can't have actual image of problem what means that he shouldn't have right to affect compilants adressed to developement.

[Karyuu]

A nondev moderator generally has more time than we devs do to read through the forum and take care of anything that may be out of place. They are handpicked and thus the devs trust their judgment. If you feel that a moderator handled something badly, then try to discuss it either with that moderator, or another if you feel you didn't get anywhere with the first.

But if nothing happened and you're just saying "They shouldn't be here," I disagree. The CVS history is open for anyone to read and thus many code changes are public. I haven't seen a nondev moderator close any threads about internal art or settings material, either.

Again, if you have a moderator complaint about a certain incident, you know how to handle it. Otherwise if there is no specific incident where a mistake was made, I am going to assume that our mod team is doing an alright job.

[socia]

http://hydlaa.com/smf/index.php?topic=29565.0

for example this thread was about what atm annoys players most, what is being worked on and what isn't. It was closed by someone who has no knowledge about what is being worked on, if it would be closed by dev I have nothing to complain about but as neko can't know if one of issues mentioned there will/won't change...

[Karyuu]

I already addressed that, with the very post he quoted at the end. I don't think "can't know if one of issues mentioned there will/won't change" applies to this scenario.

Think about the list for a moment please. Every single one of those items is an obvious "Will Fix," and all but the general ("server crashing," "NPCclient down") are in the BugTracker. Don't think that Neko is so out of the loop that he doesn't know this.

[socia]

http://hydlaa.com/smf/index.php?topic=27878.0
another example, even the problem is known opinion of devs micht change and again it get's closed by someone whom can't affect developement. If thread gets changed with "being worked or will get fixed" stance I recomend it to be final word meaning thatthere realy is a dev willing to work on it or already working on it.

[Karyuu]

I'm not sure I understand your intentions here, Socia. If you look at Neko's last post in that thread, you'll see that he is linking to a thread in the Tech Help section about that very issue (where it belongs much more than the Complaint section), where a dev (Bereror) posted a reply.

Now if there was a thread in the Complaint board that was about exactly the same thing as a thread in the Technical Help section, and it belonged in Tech Help more, I too would close the Complaint thread and forward everyone to the other discussion.

There is nothing wrong with the way Neko handled this.

[Hwnae]

Neko is a very capable moderator, possibly more capable than some Devs themselves. Just because you're good at coding doesn't mean you have to be good at people skills and judgement issues. Both are separate jobs, so why can't they involve separate people?

Do you really want Devs to waste their time moderating the forums while they could be out there getting rid of bugs or coding new things?

[socia]

I'm not complaining about neko, if yes not directly. I was asked to provide some evidence to prove why I want only devs in this part of forum. Again I'm not asking devs to take care of whole forum, but only this part > Complaint Department, as it's directly connected to developement.

Thing is that I maybe missunderstood reasons of having Complaint Department. I thought that it's for players to poke devs with problems what mostly annoys them and get some statement from devs to them. I though that statements here are entangling devs to do what they say here so ...

Another reason why nondev mods shouldn't respond here is connected to above one, if they would make entangling statements for devs it might get them feel godlike (we had such problem in project I'm member of).

[acraig]

Well, I think judging by the posts here, the developers do read the forums so I would not be overly concerned about it.  If there is a particular issue with a post closed early or some topic that needs to be addressed I am sure it will get looked into.

[Socius Rockus]

Will a thread be closed if it complains about people complaining all the time about complain threads which feature complains that everyone complains about and are worth complaining but are so known to everyone that complaining about it would cause a lock down which then starts of the the complained complain thread?
  just to get it straight

[eldoth_terevan]

I knew someone was going to do that... file this one under Dept. of Redundancy Dept.