Hi Himotsu,
For help ingame, there are many players who are willing to adopt a newbie for a short while.
Some, however are not, sometimes in general, sometimes they are maybe just busy at the time,
so don't get angry with them, just keep trying.
A good approach always is to find somebody who doesn't look to busy at the moment and say
something like "Greetings, I am new to the city and feel a bit lost, do you maybe have a few
minutes?" (If you see me (Minks) ingame, feel free to send me a /tell, if I'm near you, I'll be happy to
show you around a bit.)
In the meantime, you might want to browse around the
tutorial section.
A short and comprehensive roleplaying guide can also be found at the
mainpage.
Oh, and don't forget the manual that came with your installation, it explains the mechanics and
the settings of the game (i.e. the structure and the history of the world).
Hope this helps a bit,
Best,
Minks
P.S. Don't be surprised if a moderator moves your post to the newbie forum.