It's on a public forum in an unlocked thread, I would assume discussion is expected. Like I said, it isn't the greatest way to handle it, but if that is all it takes to get feelings badly hurt, it is a good thing the playerbase is as small as it is because it wouldn't survive getting bigger. Your average MMO player is a lot more ill mannered and bad tempered when something they don't like happens, and the bigger a community gets the less open, calm dialogue there is between the majority of players. So, players end up not even caring if they are behaving badly.
It's not that I am advocating a lack of civility, but understand, if this is all it takes to send players to their respective corners mad and glaring at each other then the "community" doesn't stand a chance. Just like better tolerance and patience is needed, a certain amount of thick skin is needed as well. This isn't the Carebear fellowship; people should be able to start dialogues without engraved invitations, but at the same time they should be mature enough to be able to defend without attacking.
This complaint is much better than the "just go and die" and "ur an <expletive> retard" 'complaints' that I'm used to seeing from players in other MMOs, and like it or not that is the way most larger MMO playerbases are. If nothing else, the internet has a tendency to breed less than admirable social skills. Thicker skin is going to be needed if there is ever an influx of players, especially if they come from other MMOs.