Other devs are free to respond however they wish (if they wish) to this, but I will make one more effort to throw my $.02 in here...
a) The devs do "care" what people think about the game in general, which is why we put so much time into it.
b) The devs "do not care" about what people think of certain aspects of the game, because on these points we have a collective Vision(tm) about the type of game we are trying to make. This includes the big topic of PvP, which is so large that we made it its own subforum. :-)
c) Helpful complaints almost never come in the form of "I want X instead of 'not-X'," because "not-X" was a choice made by the team, almost always discussed in advance and agreed to. Especially if something was X before and has been recently changed to "not-X".
d) Bug reports like "It is supposed to do X, but it doesn't work and does 'not-X' instead" are very helpful and appreciated, even if we mostly feel snowed under by bug reports.
e) Complaints that "Feature X sucks" are, believe it or not, just fine too. Mostly they are redundant because we know they suck, but if you follow that with "If feature X allowed double-clicking, it wouldn't suck as much", that is a lot better and a perfect way for players to influence how the game is developed. Feature X must be non-core to point "b" above, however. "Glyphs suck" is not a useful complaint. "Glyphs are too complicated to keep straight without a notebook that reminds me which is used where" is a better complaint.
f) Believe it or not, on the dev team I care more about "popularity" and what the fans think than most of the team. The debates about "b" and the discussions of changes in "c" usually involve me wanting things to be easier, more like WoW, more popular--and Talad wanting to stay true to the Vision(tm) of what he wants. I'm a lightning rod for many people because I respond here and on irc to the players--when 95% of the devs do not--not because I am willfully trying to ignore the players.
I don't know if this will help or sink in or not. I'm aware that 99% of the people on this forum love PS and appreciate the work that I and the rest of the team do, but it seems like an uphill battle to convince the last 1% to relax and be constructive. Thanks.
- Vengeance